SHIPPING AND RETURNS
At Malta Hoses, we are committed to providing fast, reliable delivery and a fair return process for all our customers in Malta and Gozo.
🚛 Shipping Information
Delivery Locations:
We deliver to Malta and Gozo on a regular basis through our trusted logistics partners.
Dispatch Time:
Orders are typically processed and shipped within 1–3 working days. You will be notified once your order is dispatched.
Delivery Time:
Estimated delivery time is 5–9 working days, depending on your location and the type of order.
Shipping Fees:
Shipping costs are calculated at checkout based on the weight and size of your order. For bulk orders, please contact us directly for custom shipping rates.
📦 Returns Policy
We aim to ensure that you are fully satisfied with your purchase. If you need to return an item, please review our return guidelines below:
Eligibility for Returns:
You may return unused and undamaged products within 14 days of delivery.
Products must be in original packaging and in resaleable condition.
Custom-cut hoses or assembled products (e.g. made-to-length hydraulic hoses) are not eligible for return, unless defective.
Return Process:
Contact us at 📧 maltahoses@gmail.com within 14 days of receiving your order.
Mobile number and whatsapp +35677399980
We will guide you on how to ship the item back to us.
Refunds:
Once we receive and inspect the returned item, a refund will be issued within 7 working days.
Shipping fees are non-refundable, unless the return is due to our error (e.g. wrong item sent or product defect).
⚠️ Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. We will arrange a replacement or refund as quickly as possible.
📞 Contact Us
If you have any questions about shipping or returns, contact our team:
📧 maltahoses@gmail.com
📞 77399980